Automatische Vertragsverlängerung und Kundenabwanderung
Definition
Missed termination notices result in automatic renewals, causing clients to switch providers for better deals, leading to lost revenue from policy lapses or competitor poaching.
Key Findings
- Financial Impact: 15-80% higher premiums paid by clients prompting churn; €258 avg. Haftpflicht policy lost per client[1]
- Frequency: Annually per policy, peaking end-Dec
- Root Cause: Manual tracking of renewal dates and client notifications
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Insurance Agencies and Brokerages.
Affected Stakeholders
Broker Agents, Renewal Managers, Customer Service
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Verpasste Rabatte durch schlechtes Renewal-Management
Manuelle Kündigungsabwicklungen und Provider-Wechsel
Betrügerische Provisionszahlungen
Fehlentscheidungen durch ungenaue Policenvergleiche
Falsche Bindungsentscheidungen durch Datenmangel
Verzögerte Prämienzahlung nach Risikoanalyse
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