Kosten für Verbraucherstreitbeilegung
Definition
Platforms bear costs for out-of-court dispute resolution under VSBG, with fees up to 190€ for low-value claims as guideline until private scales are set. Procedures are free for consumers, borne by traders.
Key Findings
- Financial Impact: €190 pro Streitfall (für Forderungen bis 100€)
- Frequency: Pro Streitfall, abhängig von Volumen
- Root Cause: Pflicht zur Teilnahme an Schlichtungsverfahren ohne automatisierte Prozesse
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Internet Marketplace Platforms.
Affected Stakeholders
Marketplace Operator, Customer Service Manager
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Evidence Sources:
Related Business Risks
Umsatzverluste durch Streitfriction
Bußgelder bei DSA-Verstößen in Streitbeilegung
Plattformhaftung als Deemed Importer für Umsatzsteuer
Betrug durch FX-Manipulation in Cross-Border-Zahlungen
Hohe Gebühren bei manueller Währungskonvertierung
DSGVO-Bußen bei grenzüberschreitenden Zahlungen
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