Unvollständige Provisionsoffenlegung und Interessenskollisionen
Definition
German brokerage law requires clear, written fee disclosure identifying who pays, the amount, and the calculation method. Incomplete or ambiguous fee disclosure may render the contract voidable and expose brokers to refund claims and damages. Brokers using non-standardized disclosure methods (email, verbal agreement) increase litigation risk.
Key Findings
- Financial Impact: €5,000–€30,000 per dispute in legal fees and settlement costs; 2–5% customer churn due to trust loss
- Frequency: Affects 5–10% of transactions lacking proper disclosure documentation.
- Root Cause: Manual, non-standardized fee disclosure; absence of legally-reviewed templates; inconsistent communication across broker teams.
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Loan Brokers.
Affected Stakeholders
Loan Brokers, Sales & Account Managers, Legal/Compliance, Customer Service
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Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Provisionsverteilungsverstöße und Bußgelder
Ungültige Provisionsvereinbarungen und Rückforderungen
Fehlende Lizenzierung und Gewerbeaufsichtsstrafen
Unbelegter Provisionsanspruch und Nachweispflicht-Risiko
Verzögerte Zahlungen durch manuelle Nachverfolgung
BaFin-Strafen bei fehlender Kreditvergaberezensur
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