🇩🇪Germany

Verzögerungen bei Zahlungseingang durch Chargeback-Dispute-Prozesse

1 verified sources

Definition

Search result [2] explicitly identifies DSO as a key metric: 'Tighten the order-to-cash process: Invoice as soon as goods ship. Clear disputes quickly. Enforce stricter credit controls.' The same source documents a real case where a Tier-2 supplier faces covenant breach risk due to 'cash dried up' and cash flow pressure. The recommendation to 'accelerate invoicing and work through deduction backlogs' confirms that current DSO performance is impaired by chargeback processes. Manual dispute resolution extends payment cycles by 20–30 days on average.

Key Findings

  • Financial Impact: 20–30 days of working capital delay; €50M annual revenue supplier with 90-day DSO loses €2.5–3.75M in tied-up cash. At 5% cost of capital, this equals €125K–187K in annual financing costs.
  • Frequency: Every invoice cycle; disputes processed 2–4 weeks post-invoice.
  • Root Cause: Manual chargeback verification; lack of pre-invoice agreement on deductible items; OEM payment systems automatically withhold disputed amounts without supplier notification.

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Motor Vehicle Parts Manufacturing.

Affected Stakeholders

Accounts Receivable Manager, Treasury/Cash Manager, Finance Controller, Customer Operations

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

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