Rückerstattungsbetrug und Wardrobing
Definition
Economic pressure drives returns abuse like bracketing and wardrobing, exploiting free returns policies in high-return markets like Germany (up to 75% returns).[2][9]
Key Findings
- Financial Impact: Bis 75% Rücksendequote durch Abuse; zerstörte Waren statt Wiederverkauf; direkte Refund-Verluste.[2][9]
- Frequency: Steigend durch Inflation/Energiepreise.
- Root Cause: Kostenlose, einfache Rücksendungen ohne strenge Verifikation.
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Online and Mail Order Retail.
Affected Stakeholders
Fraud-Team, Returns-Processing, CFO
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Hohe Kosten durch Rücksendungen und Rückerstattungen
Kundenabwanderung durch langsame Rückerstattungen
Inventurshrinkage durch Sync-Lücken
DSGVO-Verstöße in Payment Authorization
Kundenabwanderung durch Preisinkonsistenzen
Verzögerte Zahlungsfreigabe durch KYC-Prüfungen
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