🇩🇪Germany

Verstoß gegen Digital Services Act (DSA) – Plattformverantwortung

Updated: Feb 20261 verified sources

Definition

The Bundesnetzagentur's Digital Services Coordinator (DSC) enforces DSA compliance across German online platforms. Platforms must verify trader contact details, maintain transparency, implement user-friendly reporting systems, and respond to complaints timely and objectively. The DSC monitors intermediary services for DSA violations and acts as a central complaint hub. Failure to comply triggers DSC investigations, formal enforcement orders, and potential fines under DSA Article 24.

Key Findings

Financial Impact: DSA fines: Up to 6% of annual global turnover (or €20 million, whichever is higher) for systemic failures; typical investigation + enforcement cycle = 6-12 months of operational disruption; estimated cost to remediate non-compliant fraud detection systems = €50,000-€500,000 per platform.
Frequency: One-time (per violation incident) or ongoing (if systemic)
Root Cause: Inadequate seller verification databases; manual fraud reporting workflows; lack of automated complaint escalation; insufficient transparency in seller identification.

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Online and Mail Order Retail.

Affected Stakeholders

Online Marketplace Operators, E-commerce Platforms, Compliance Officers

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

https://www.bundesnetzagentur.de/SharedDocs/Pressemitteilungen/EN/2025/20251128_DSC.html

Related Business Risks

Refund-Missbrauch und Friendly Fraud in der Online-Retail

2-5% of transaction volume per merchant; €54 billion in transactions processed annually across surveyed merchants indicates potential €1.08-€2.7 billion in exposed refund abuse across German e-commerce.

Professionelle Betrüger und organisiertes E-Commerce-Fraud

No exact loss amount disclosed; however, 71% merchant expectation of increasing fraud indicates current baseline fraud rates of 3-7% of revenue (industry standard); for €54 billion in surveyed transaction volume = €1.62-€3.78 billion annual exposure to professional fraud.

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