Kundenabwanderung durch Garantieprobleme
Definition
Manual warranty registration within 30 days (as per manufacturer terms) fails due to poor UX, resulting in forfeited extended warranties and customer churn.
Key Findings
- Financial Impact: €2,000-10,000 per 100 customers in lost repeat sales; 1-3% churn rate
- Frequency: Ongoing per unregistered product
- Root Cause: 30-day registration windows and serial number entry barriers in manual processes
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Retail Furniture and Home Furnishings.
Affected Stakeholders
Sales Team, Marketing, Customer Retention
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Missbrauch bei Garantie-Registrierungen
Kosten durch Gewährleistungsansprüche
Sozialversicherungsbeiträge Provisionen
Falsche Provisionstärken
Unabgerechnete Montageleistungen
Kosten durch Nachbesserungen
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