Kundenabwanderung durch Planungsverzögerungen
Definition
Patients and schools require reliable special transport; manual processes fail to guarantee accessible vehicles, leading to lost recurring contracts.
Key Findings
- Financial Impact: 15-25% customer churn (€100,000+ annual revenue loss for mid-size operator)
- Frequency: Per booking cycle
- Root Cause: No real-time matching of wheelchair needs to available WAVs
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Shuttles and Special Needs Transportation Services.
Affected Stakeholders
Sales Manager, Customer Service, Operations
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Überstunden durch manuelle Schicht- und Fahrzeugplanung
Kapazitätsverluste durch manuelle Rollstuhl-Fahrzeugplanung
GoBD-Verstöße bei manueller Buchungsdokumentation
Leerlauf durch Buchungsengpässe
Flottenstillstand durch manuelle Verifikationsengpässe
Verlorene Rechnungen durch unvollständige Signatur
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