दस्तावेज़ हानि और सत्यापन बोतल गर्दन (Document Loss & Verification Bottlenecks)
Definition
MDL's systemic improvement initiative (updated 15-Jan-2025) explicitly documented that hard-copy invoice transportation creates 'risk of loss of documents.' Current process requires: (1) TDS declarations from suppliers, (2) invoices with supporting documents, (3) Chief Executive Officer/auditor certification of incurred expenditure, (4) Finance verification. Each stage involves physical or manual verification, creating bottlenecks and loss risk.
Key Findings
- Financial Impact: Document loss incidents result in invoice resubmission, 30-60 day delays, and potential payment non-receipt. For a vendor processing ₹5-10 lakh monthly reimbursements, one lost invoice per quarter = ₹1.67-3.33 lakh per quarter in delayed cash. Lost invoices across defence suppliers likely total ₹50-100 crore annually (estimated from 200+ defence vendors × 5-10% document loss rate).
- Frequency: Recurring with every batch of invoice submissions and reimbursement claims
- Root Cause: Physical document handling, sequential departmental handoffs, no centralized invoice repository, manual TDS compliance verification despite online availability
Why This Matters
The Pitch: Armed Forces defence vendors and PSUs waste time and incur financial risk due to manual document handling. MDL identified digital bill passing and online TDS compliance verification as systemic improvements. Implementation eliminates document loss risk and accelerates reimbursement cycles.
Affected Stakeholders
Vendor Finance teams, MDL Commercial sections, MDL Finance sections, Chartered Accountants/Auditors certifying expenditure
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Financial Impact
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
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