Unfair Gaps🇮🇳 India

Bed-and-Breakfasts, Hostels, Homestays Business Guide

20Documented Cases
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All 20 Documented Cases

अतिथि जमा सत्यापन में देरी और नकद प्रवाह विलम्ब

₹1,000-₹3,000 monthly working capital drag per property; 5-10 days settlement delay (cost of capital at 8-10% annually = ₹200-₹400 per ₹1 lakh deposit)

Guest deposits in B&B/hostel operations require manual card verification, authorization holds, and settlement coordination across multiple payment gateways (UPI, cards, net banking). Without integrated PMS-payment gateway systems, staff must manually track deposits, verify guests, and process refunds—creating settlement delays (T+3 to T+7 days instead of T+1) and working capital drain.

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बिना बिल किए सेवाएं और भुगतान पुनरावृत्ति का नुकसान

₹500-₹2,000 monthly per property (2-5% revenue leakage on ancillary services); ₹10,000-₹30,000 annually per mid-size hostel

In manual checkout processes, staff forget to bill extras (extra blankets, late checkout, meal upgrades). Without real-time folio visibility, guests check out without paying all charges. Multi-location charging (bar, concierge, kiosk) fails to sync automatically to the room bill, requiring manual intervention and creating write-offs.

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मैनुअल भुगतान सत्यापन और चेक-इन में병병 की वजह से बुकिंग हानि

₹1,000-₹3,000 monthly per property in lost bookings (2-5% peak-hour cancellation rate); ₹20,000-₹60,000 annually across multi-property operations

Manual payment workflows at check-in create bottlenecks: card verification via phone/email, manual authorization holds, deposit confirmation delays. During peak hours (weekends, festivals), queues form at the front desk, causing guest friction and last-minute booking cancellations. Real-time verification automation cuts check-in time from 10-15 minutes to 2-3 minutes.

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कई भुगतान गेटवे और मैनुअल समन्वय के लिए अतिरिक्त लागत

₹3,000-₹10,000 monthly in gateway fees (2.9%-3.5% × ₹10-30 lakh monthly revenue); ₹2,000-₹5,000 monthly in manual reconciliation labor (20-30 hours @ ₹100-150/hour)

B&B/hostel operators maintain 3-5 payment gateways to accept cards, UPI, net banking, and international payments (Paypal, Stripe). Each charges 2.9%-3.5% per transaction plus monthly fees. Manual reconciliation across gateways takes 20-30 hours/month. Failed transactions on one gateway require manual rerouting, creating delays and support overhead.

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