🇮🇳India

ग्राहक विश्वास हानि और प्रतिष्ठा क्षति (Customer Trust Loss & Reputation Damage)

1 verified sources

Definition

40 students collectively filed a police complaint after discovering the fraudulent institute. No responses from the Mumbai office; students faced months of uncertainty. Negative publicity on social media and local news prevents future enrollments.

Key Findings

  • Financial Impact: ₹52.27 lakh direct loss + estimated ₹20-30 lakh sector-wide revenue churn due to loss of student confidence in training institutes
  • Frequency: 1 major fraud case = 40+ simultaneous complaints; estimated 100+ similar cases nationally = 4,000+ affected students annually
  • Root Cause: Lack of transparent communication; no refund policies; no escalation mechanism; geographic separation of branch and head office

Why This Matters

The Pitch: India's IT training sector loses customer confidence due to 40+ simultaneous complaints per fraud case. Transparent service delivery and refund guarantees increase sector-wide enrollment by 15-20%.

Affected Stakeholders

Students (loss of money and time), Franchise heads (liability), Parent company officials, Law enforcement (investigation time)

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

प्रशिक्षण संस्थानों में धोखाधड़ी और अनाधिकृत संचालन (Training Institute Fraud & Unauthorized Operations)

₹52.27 lakh confirmed loss across 40 students (Boston Institute of Analytics case, August 2024 - December 2024)

प्रशिक्षण गुणवत्ता विफलता और प्रमाणपत्र धोखाधड़ी (Training Quality Failures & Certificate Fraud)

₹52.27 lakh in direct refund liability + estimated legal costs of ₹5-15 lakh per case (FIR filed, police investigation ongoing)

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