🇮🇳India

SLA ब्रेक से रीवर्क और रिफंड्स

2 verified sources

Definition

Essential schedules include SLAs and quality checklists; non-compliance leads to rework costs in competitive market[1][3].

Key Findings

  • Financial Impact: 1-3% contract value in refunds/rework; ₹1-5 lakh per large contract
  • Frequency: Per audit or client inspection
  • Root Cause: No real-time tracking of cleaning checklists vs. scope

Why This Matters

The Pitch: India janitorial market loses 1-3% contract value to SLA penalties. Digital scope monitoring ensures compliance.

Affected Stakeholders

Building Superintendent, Health and Safety Officer, Procurement Manager

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

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