Outsourcing and Offshoring Consulting Business Guide
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All 20 Documented Cases
SLA उल्लंघन दंड और मुआवजे की गणना में त्रुटियाँ
₹50–200 lakhs annually per enterprise (estimated): Unclaimed penalties from vendors (₹15–50 lakhs/year), manual reconciliation costs (30–50 hours/month at ₹500–1,000/hour = ₹15–50 lakhs/year), dispute resolution delays (2–4 months revenue drag per breach).SLA tracking in Indian outsourcing requires precise monitoring of uptime, response times, and resolution times against contractual thresholds. Manual tracking causes: (1) Delayed breach detection—penalties calculated post-month instead of real-time; (2) Reconciliation errors between vendor reports and actual performance data; (3) Underreported or unreported breaches; (4) Disputes over penalty calculation methodologies; (5) Revenue leakage from unbilled penalty credits owed by vendors; (6) Overpayment to underperforming vendors due to inaccurate tracking.
राजस्व रिसाव
₹crores in revenue leakage per 600 crore company; 30+ process gaps leading to uncollected revenue[1][3]In resource cost modeling, manual processes cause unbilled services like extra work by field employees, pricing mismatches, and delayed invoicing, directly resulting in revenue loss as seen in process audits.
विक्रेता दंड और क्रेडिट के लिए अदावे किए गए राजस्व
₹15–50 lakhs annually per vendor: 5–20% of annual outsourcing spend lost to unclaimed penalties (assuming ₹1–5 crore annual vendor spend and 1–5% typical SLA breach frequency).Unclaimed SLA penalty revenue stems from: (1) Breaches detected late or not at all (manual logs vs. real-time detection gaps); (2) Penalties not formally invoiced to vendors; (3) Dispute over penalty calculation methodology delaying credit issuance; (4) Penalties written off due to reconciliation complexity; (5) Vendor credits applied against future invoices instead of cash recovery; (6) No centralized record of cumulative unclaimed penalties across vendor portfolio.
SLA निगरानी और रिपोर्टिंग के लिए अक्षम संसाधन आवंटन
₹20–60 lakhs annually per vendor: (30–50 hours/month × ₹500–1,000/hour × 12 months = ₹18–60 lakhs). Opportunity cost: internal resources diverted from innovation and core business activities.Manual SLA monitoring in India requires: (1) Dedicated personnel reviewing vendor logs and tickets; (2) Monthly/quarterly report generation comparing actual performance vs. SLA targets; (3) Dashboard creation and data reconciliation; (4) Communication with vendors for performance clarification; (5) Escalation protocols for breaches; (6) Audit trail maintenance for compliance. These tasks drain 30–50 FTE hours monthly, costing ₹1.5–3 lakhs/month per vendor.