🇮🇳India

Unbilled Patrol Hours और Service Delivery Gaps (अबिल किए गए पेट्रोल घंटे)

4 verified sources

Definition

Without GPS verification, guards cannot prove they completed patrols. Clients refuse payment citing 'no proof of service'. Manual DAR records are easy to falsify and difficult to audit. GPS+geofence systems create indisputable proof: guard present at checkpoint X at time Y with GPS coordinates.

Key Findings

  • Financial Impact: ₹3-8 lakh/year per 100-guard team (5-10% of annual patrol revenue lost to unbilled hours and invoice write-offs)
  • Frequency: Monthly invoicing cycles with 15-30% dispute rate in manual systems
  • Root Cause: Manual patrol logging; lack of timestamped proof of service; client disputes over incomplete rounds; no geolocation verification

Why This Matters

The Pitch: Indian security companies lose ₹3-8 lakh annually per 100-guard team due to unbilled patrols and invoice disputes. GPS-timestamped checkpoint logs eliminate billing disputes by providing cryptographic proof of service—enabling 100% billing recovery.

Affected Stakeholders

Finance/AR Team, Account Managers, Operations, Billing

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Guard Proxy और False Clock-In (गार्ड प्रॉक्सी धोखाधड़ी)

₹2-5 lakh/year per 50-guard operation (4-10% unbilled service hours; 8-10 hours/month lost per guard)

Manual Incident Reporting और Response Delay (घटना रिपोर्टिंग में देरी)

₹1-5 lakh/year in liability claims + contract losses; prevented damages: ₹5-10 lakh per major incident (theft, breach)

Guard Performance Visibility Gap - Bad Hiring/Retention Decisions (कर्मचारी मूल्यांकन डेटा की कमी)

₹1-3 lakh/year per 100-guard team (Turnover cost: 30-40% annual turnover × ₹80,000 avg cost per guard replacement + retraining)

कानूनी अनुपालन लागत अधिभार

10-20% cost overrun from manual compliance (EPF, ESI, GST, PT, Gratuity processing); 20-40 hours/month per site[2]

गलत घटना रिपोर्ट से बीमा क्लेम रिजेक्शन

₹1-10 लाख per rejected claim (average theft incident value)

पते का सत्यापन विलंब और क्षेत्र दौरे की लागत

₹10,000-₹25,000 per field visit × number of hires. Time cost: 24-48 hours per candidate = manual staff overhead of ₹500-₹2,000 per verification.

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