Unfair Gaps🇮🇳 India

Security Systems Services Business Guide

19Documented Cases
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All 19 Documented Cases

अनबिल्ड सेवाएं और स्कोप परिवर्तन मूल्य निर्धारण त्रुटियां

₹5,00,000–₹15,00,000/year (3–5% of project revenue lost to unbilled services); ₹50,000–₹2,00,000/month in missed upsell opportunities

Manual change order workflow creates gaps between scope approval and invoice generation. Services are delivered (e.g., 'Repair, upgrade, retrofit', 'Commissioning, start-up') but invoices are delayed or omit additional work. Price negotiation errors occur due to lack of real-time cost visibility. Upsells (monitoring services, maintenance contracts) are missed.

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परियोजना श्रम लागत अधिकता और जीएसटी अनुपालन ड्यूटी

₹1,00,000–₹3,00,000/month (unauthorized overtime @ ₹500–₹1,000/hour × 20–40 hours/week); 18% reverse charge GST liability on undocumented staffing invoices

Manual change order scope processing delays approval and task assignment. This creates wage tracking gaps, unauthorized overtime, and GST classification errors on contract employee invoices (18% GST applies to staffing services under SAC 9988). Untracked labor costs accumulate; reverse charge GST liability accrues when invoices lack proper documentation.

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विलंबित भुगतान और खातों प्राप्य दिनों में वृद्धि

30–45 additional AR days (₹10,00,000–₹50,00,000 in delayed cash on ₹10 cr annual revenue); Interest cost @ 10–12% p.a. on working capital: ₹1,00,000–₹5,00,000/year

Manual change order workflow creates documentation delays. Clients dispute invoices due to scope ambiguity or missing approvals. Collections teams must manually resolve disagreements. Post-installation disputes over 'what was included' delay invoice settlement. No real-time scope verification mechanism exists.

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परियोजना प्रबंधन बोतलबंद और मैनुअल अनुमोदन विलंब

10–20% project duration extension (5–15 days/project × ₹1,00,000–₹5,00,000/day labor cost = ₹5,00,000–₹75,00,000/year per team); 15–25% lower annual throughput (₹2 cr to ₹10 cr in lost revenue/year per team)

Manual change order workflow creates idle time for field teams. Scope changes require multi-level approval (Sales, Engineering, Project Manager, Finance). Decision lag is 2–7 days. Teams cannot proceed with next phase until approval received. Installation velocity declines; Equipment (cranes, lifts, surveillance systems) sits idle; Project margins compress due to extended timeline.

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