Idle Processing Capacity from Manual Ticket Reconciliation Bottlenecks

$1M–$3M annually from settlement delays, working capital timing losses (5–10 day cash float impact), dispute resolution overhead, manual error reconciliation (1–2% variance unresolved) • $200K–$600K annually from ancillary revenue leakage (0.5–1.5% of ancillary revenue), late fee capture (7–10 day revenue recognition delay), manual exception handling overhead • $250K–$750K annually from delayed revenue recognition (5–10 day treasury float loss at 3–5% financing cost), inaccurate cash forecasts causing over/under-hedging, excess borrowing costs

Manual Excel spreadsheets tracking interline settlements, email-based coordination with partner airlines, paper coupon logs, spot-check audits • Manual file reconciliation between airline and TMC systems, Excel-based variance tracking, phone/email escalation trees for dispute resolution • Manual matching of corporate account charges against BSP data, Excel pivot tables for variance analysis, email-based dispute resolution with travel agents