Customer Delays and Hidden Costs in Wire Processing

$100,000-$500,000+ per incident (direct fraud loss, incident response labor, reputational damage with correspondent, regulatory fines if SAR not timely filed, relationship churn) • $100,000-$500,000+ per lost deal or delayed closing (transaction failure risk, developer churn, reputation damage, alternative payment channels adopted) • $100K-250K annually from delayed correspondent settlements, customer relationship damage, and correspondent fee disputes

Branch manager contacts correspondent bank manually via phone/email, requests manual address field re-mapping, escalates to operations for Fedwire-to-SWIFT conversion, uses fax for urgent resolution • Branch managers manually explain fees verbally during calls, use email chains to get approval for fee waivers, maintain informal spreadsheets of customer complaints • BSA/AML analysts manually review wire records in Excel, create investigation spreadsheets, document findings in Word, email chains with compliance for escalation, use SAR template documents