Payment Method and Currency Friction Driving Attendee Churn

$10,000-$45,000 annually (12-18% of international donor revenue lost; 4-6 hrs/week manual tracking @ $60/hr = $12,480/year; lost donor relationships due to friction) • $10,000-$50,000 annually (8-15% of international family attendance fees abandoned; 4-6 hours/week manual payment chasing) • $10,000-$60,000 annually (12-15% of international attendee pipeline lost; lost lifetime value of repeat international attendees; recovery email campaigns cost 2-3% of revenue)

Accounts Manager asks international payers to wire funds to a government bank account in a major currency, manually converts amounts, issues offline invoices, and uses spreadsheets to match payments to registrations; for methods the agency cannot take directly, they sometimes route through a third-party local partner who can accept those payments. • Accounts Manager manually instructs guests to pay via bank transfer or cash on arrival in local currency, emails PDF invoices, tracks who paid in spreadsheets, and occasionally uses consumer apps like PayPal or Wise outside the system, reconciling everything by hand. • Accounts Manager requests international guests to send bank transfers in a major currency, arranges cash payments on arrival, or has the host collect money via consumer apps and then settle with the venue; all such off-platform payments are tracked in basic spreadsheets and reconciled manually against the event plan.