🇺🇸United States

Slow Corporate Approvals and Manual Invoicing Dragging Time-to-Cash

1 verified sources

Definition

Corporate attendees often require purchase orders, approvals, and invoices before paying, and if the registration system does not support this, registrations are delayed or never finalized. Event‑tech experts note that lack of invoicing and proper documentation leads to delayed corporate registrations and lost deals.

Key Findings

  • Financial Impact: Delays of 2–6 weeks in collecting funds on corporate blocks, with 5–10% of tentative corporate interest never converted because approval could not be completed in time, representing tens of thousands in slow or lost cash for mid‑size B2B events.
  • Frequency: For every event cycle with a corporate audience
  • Root Cause: Registration platforms optimized for individual card payments but not for B2B processes (invoices, bulk payments, supporting documents), forcing manual back‑and‑forth via email and extending collection time.

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Events Services.

Affected Stakeholders

Corporate sales / group sales, Finance / billing, Registration coordinator, Client success for key accounts

Deep Analysis (Premium)

Financial Impact

$10,000-$25,000 in excess catering contingency costs and vendor rush fees; 5-8% margin loss on government event catering • $10,000-$30,000 in delayed event revenue; 3-7% of block registrations ($5,000-$15,000) never finalized • $10,000-$50,000 in delayed or lost revenue from 5-10% unconverted corporate blocks.

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Current Workarounds

Accounts Manager collects approval via email; creates separate invoice in QuickBooks or Excel; reconciles manually with registration list after payment received • Accounts Manager manually requests PO from client contact; creates custom invoice in government-required format; tracks via email and spreadsheet • Accounts Manager manually tracks approval status via email and shared spreadsheet; sends reminder emails; generates invoices in accounting software post-payment

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

On-Site Check-in Bottlenecks Reducing Attendee Throughput and Sales

Lost on‑site upsell and walk‑up revenue often in the low to mid five figures per large event (e.g., $10k–$50k) when potential attendees or upgrade buyers abandon due to excessive wait times.

Abandoned Registrations from Broken or Friction-heavy Payment Flows

~3–10% of potential registration revenue ongoing (e.g., $30k–$100k per $1M in annual ticket sales), based on documented cart‑abandonment from payment friction in event registration articles extrapolated to paid events.

Lost Upsell and Corporate Group Revenue from Limited Payment Options

Often 5–15% of potential B2B/group ticket revenue (e.g., $25k–$150k per year for events targeting corporate buyers), based on event‑tech providers’ reports of lost corporate and international registrations when payment and approval options are restricted.

Hidden and High Processing Fees Eroding Net Ticket Revenue

1–3% of gross ticket revenue (e.g., $10k–$30k per $1M processed annually) in preventable over‑fees, over and above necessary interchange costs.

Manual Refunds, Cancellations, and Transfers Driving Extra Labor Cost

$2k–$10k in staff time per mid‑size event with frequent changes, depending on volume of cancellations and transfers and local labor rates.

Excessive Staffing at In‑Person Check‑in Due to Inefficient Registration

$3k–$20k in extra temporary labor per large event, depending on attendee volume and number of check‑in stations staffed above what automation would require.

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