Chronic shipping overspend from uncaught rating, accessorial, and fuel errors

$100,000–$600,000 annually (5–8% of typical manufacturing freight spend of $2M–$10M) in unrecovered overcharges, extended cash flow impact from post-audit dispute delays • $10K-$80K annual loss (5-8% of freight spend) • $200,000–$1,500,000 annually (5–8% of 3PL freight spend of $5M–$30M) in unrecovered overcharges passed through to customers, delayed cash collection from customers pending accurate freight cost allocation

Manual cross-referencing of shipment records with carrier invoices, email escalation to operations for investigation, customer service tickets reopened when billing discrepancies discovered post-invoice, phone calls to carriers to dispute • Manual Excel pivot tables cross-referencing invoices against scanned/PDFs of master contracts; WhatsApp/Email chains to operations requesting BOL/POD photos for disputed lines; Spreadsheet-based fuel surcharge tracking using outdated contract rates; Manual weight/dimension spot-checks; Memory-based rate recall; Ad-hoc calculator verification; Paper note systems for flagged discrepancies awaiting carrier response • Manual investigation of disputed invoices, email chains requesting carrier documentation, holding payments pending clarification, escalation to management when carrier disputes arise, Excel tracking of disputed claims