Slow Fee Collection from Delayed Certification Approvals

$1,200-$2,000 per month in DBA labor cost diverted to manual data cleanup; indirect impact: certification admin and finance cannot trust system data, forcing manual workarounds • $15,000-$45,000 per month in opportunity cost on delayed receivables (assuming avg $500 cert fee, 90-180 applications in queue) • $2,000-$5,000 per month in lost member renewals (churn) due to perceived service delays; indirect: reputation damage in member communications

Each role chases status manually across email threads, internal notes, and spreadsheets to figure out which applications are paid, where they sit in the review/appeal queue, and when to communicate or unlock benefits tied to the credential. • Manual AR aging analysis via ERP export to Excel; weekly calls to certification admin to manually pull status; duplicate data entry from cert system to finance records • Manual data entry from payment confirmation emails into cert database; separate spreadsheets tracking payment status vs. approval status; periodic bulk reconciliation audits; system queries run manually to identify stuck records