Mid-Term Cancellations Due to Poor Endorsement Follow-Up

$50,000–$250,000+ per year in lost commission and lifetime value from mid-term cancellations tied to perceived poor service, plus additional E&O risk exposure and write-offs from premium/commission disputes and rushed corrections. • Lost recurring revenue from preventable mid-term cancellations and rewrites: if 70–80% of reviewed mid-term cancellations in a book of $5M–$10M in commission are tied to poor endorsement follow-up, this can conservatively bleed $150,000–$400,000+ per year in lost commission and remarketing cost, plus additional E&O risk and reputation damage that depresses renewal and referral growth.

Producers and account managers manually track in-flight endorsements with ad‑hoc notes and memory, plus scattered tools such as Outlook tasks, email folders, sticky notes, spreadsheets, and shared drives; they periodically re-check carrier portals or AMS queues by hand, then forward PDFs or screenshots to clients once they remember or when the client complains. • Producers, benefits consultants, and marketing coordinators track endorsement follow-ups manually using Outlook reminders, personal notebooks, email flags, and ad-hoc Excel or AMS notes; they chase carriers and clients via phone, email, and text without a unified workflow or SLA tracking, leading to missed callbacks and unconfirmed changes.