Farebox Maintenance and Accountability Overheads

$15,000-$50,000 annually (charter cash reconciliation delays; potential charter revenue loss if buses unavailable; service penalties; manual labor) • $20,000-$60,000 annually (manual compliance reporting; service guarantee costs; potential funding penalties if revenue targets missed due to maintenance) • $20,000-$60,000 annually (tour cash reconciliation delays; potential tour revenue loss; service penalties; manual labor; tour operator penalties)

Charter Sales Coordinator and finance staff manually reconcile charter and route revenue against farebox pulls and Brinks statements using ad hoc Excel workbooks, email threads, and paper route sheets whenever a farebox is down, swapped mid‑day, or returns with suspect counts. • Charter Sales Coordinator and operations staff manually track which buses have failing fareboxes, log defects on paper cards, and then reconcile expected vs. actual cash and tickets in spreadsheets after Brinks/armored service deposits; they often rely on email, shared drives, and phone calls with maintenance and finance to match trips, buses, and farebox IDs when MTBF and repair logs are inconsistent. • Customer Service Representatives document farebox-related complaints in a generic CRM or ticketing tool and then track specific problem buses and boxes in personal spreadsheets or notebooks, emailing finance and maintenance for status updates and manual fare adjustments or refunds.