Subsidies Funding Inefficient Incumbent Routes Without Demand Analysis

$100M-$200M in unmet transportation demand (indirect: lost economic productivity, healthcare access delays, employment opportunity loss for residents in underserved corridors) • $120M-$150M annually (15-20% of $800M 5311(f) base) allocated to low-ridership incumbent routes that could be consolidated or redirected • $15M-$25M opportunity loss: unmet demand in underserved areas while subsidies flow to incumbent low-demand routes; creates justification for continued poor subsidy allocation

Call logs in CRM (if any) or handwritten notes; verbal reports to supervisor; no structured categorization of complaint types; no link to route allocation decisions • Charter sales coordinators manually track incumbent routes via agency websites, email inquiries to transit authorities, and maintain spreadsheets of which corridors are 'locked in' to incumbents; no real-time visibility into subsidy-driven route decisions • Excel spreadsheets with historical route data (last 3-5 years), manual notes from field staff, email chains with no audit trail, inherited route lists from predecessors