Over-spend on shared services due to weak expense visibility between estimates and actuals

$10,000-$50,000+ per large tenant annually in legal/dispute costs, relationship damage, and retention risk from unexplained reconciliation surprises • $100,000-$500,000 annually in undetected CAM overcharges (3-10% of controllable operating expenses on $1M-$5M annual CAM spend for multi-office tech campuses) • $100,000–$1,000,000+ annually across national retail chain (100–500+ locations × 3–10% overspend = massive aggregate loss)

AR staff manually compare monthly CAM billing statements to prior-year lease terms using printed or emailed PDFs; handwritten notes on reconciliation statements; phone calls to landlord's office requesting itemized expense breakdowns; storing prior reconciliation statements in filing cabinets or shared folders to track year-over-year patterns; memory of 'what we paid last year' to identify suspicious increases • CM tracks vendor invoices in email; manually cross-references against lease CAM cap in Word document; reports variance via spreadsheet to corporate real estate team • Construction Manager maintains separate tracking file of actual vs. estimated maintenance costs; communicates via Slack/Teams instead of formal reporting; manual allocation of shared costs based on square footage notes in Word docs