Poorly specified and tracked work orders causing rework and repeat visits

$10,000–$25,000 per year per 1,000 units in wasted technician time, vendor call-backs, and overtime to resolve missed safety or comfort items that should have been caught and completed in a single visit. • $10,000–$30,000 per year per 1,000 units from repeat visits, rush vendor fees, overtime, and compensation/free nights to dissatisfied corporate clients when units are not ready or issues reoccur. • $10,000–$35,000 per year in wasted labor and vendor invoices in a 1,000‑unit portfolio due to 5–15% of maintenance labor hours lost on repeat visits and rework, with additional soft costs from resident dissatisfaction and increased turnover risk in senior, corporate, and military housing.

Eviction / resident coordinators capture rough descriptions in free-text notes, email chains, and phone logs, then forward or verbally relay them to maintenance teams or vendors, who must diagnose on-site and often schedule follow-up visits. • Front desk and techs compensate by calling or messaging students for more detail, walking units to visually inspect before committing to a fix, and keeping personal notes or shared spreadsheets to remember what still needs follow-up. • Housing office staff manually reinterpret vague descriptions into work orders, techs call residents on arrival to clarify, and teams maintain separate spreadsheets or whiteboards to track recurring problems and units with strict inspection or move-out standards.