Revenue Leakage from Unprotected IAP and Virtual Goods Exploits

$100K-1M+ per whale lost; chargebacks; legal threats; reputational damage; team time waste • $100K-300K monthly in regional refund disputes; compliance violations per market; reputational risk • $100K-300K quarterly in SMB customer refunds; audit violations; revenue recognition issues

Analyst exports customer, subscription, and IAP data from app stores and internal CRM/billing, then uses spreadsheets and ad-hoc scripts to reconcile what each account should have versus what their app actually shows; they periodically run manual audits on top-spending accounts. • Analyst exports sales and subscription data from app stores and internal billing, then uses spreadsheets to cross-check against classroom/user entitlements and usage logs; they manually flag suspicious clusters of accounts and send lists to support or engineering for further checks. • Analyst periodically downloads app store financial reports and backend usage metrics, builds comparison models in spreadsheets, and manually adjusts for promo codes, refunds, and suspected exploit periods; suspicious user IDs are shared with compliance and engineering via email for manual review.