Online and Mail Order Retail Business Guide
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We documented 10 challenges in Online and Mail Order Retail. Now get the actionable solutions — vendor recommendations, process fixes, and cost-saving strategies that actually work.
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- All 10 documented pains
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All 10 Documented Cases
Picking and Packing Errors Leading to Returns and Rework
2-10% error rates translating to $ per order in returns (industry benchmarks)Low order picking accuracy and perfect order rates result in incorrect shipments, requiring rework, returns, and customer compensation. Benchmarks show order accuracy below optimal levels causes ongoing fulfillment errors in e-commerce warehouses. This drives up costs through refunds and repeat processing.
Sales Tax Non-Compliance Fines and Penalties from Multi-Jurisdiction Errors
$Thousands in fines and back taxes per auditOnline retailers fail to register for sales tax in states where they exceed economic nexus thresholds post-Wayfair, leading to uncollected or unremitted taxes across thousands of jurisdictions. Aggressive states conduct audits, impose back taxes, interest, and penalties for late filings or remittances. This results in cascading compliance failures as businesses neglect ongoing updates to changing rates and rules.
Undercollection of Sales Tax Due to Calculation Errors by Jurisdiction
$Thousands in undercollected tax per yearRetailers miscalculate tax rates due to varying state rules on product taxability, digital goods, delivery fees, and exemptions, resulting in undercollected amounts owed to states. Failure to update for mid-year rate changes or sales tax holidays exacerbates shortfalls across jurisdictions. This creates unrecorded liabilities exposed during audits.
Delayed Renewals from Manual Lifecycle Management
20-30% revenue predictability loss pre-automationManual initiation of renewals, reminders, and plan adjustments delays payment collection and extends Accounts Receivable days in subscription workflows. Without predictive analytics or self-service portals, teams miss early renewal opportunities, dragging time-to-cash. Retail subscriptions experience recurring cash flow volatility from these delays.