Diversion Incidents and Inventory Shrinkage from Poor Tracking

$470,000+ per diversion incident; lab operational disruption during investigation; potential loss of lab certification; liability for controlled substance loss; insurance claims; investigation labor • $470,000+ per incident plus DEA fines for non-compliance, audit remediation costs, investigation resources, reputational damage • $470,000+ per incident plus DEA investigation costs, legal fees, remediation, inventory replacement, staff retraining, and potential license suspension

Clinics bolt on extra manual verification steps and parallel logs for high‑utilization or employer‑sponsored programs, often exporting data from EHR into Excel to create audit packets that tie inventory movement to specific covered lives. • Labs maintain separate logs for referred patients and often exchange information with referring practices via fax or email, then manually reconcile these records with internal inventory and EHR data. • Manual counting of controlled substances used in lab testing, paper-based lab logs, memory-based tracking of test orders vs. substance consumption, email notifications to supervisor of low stock, informal documentation of who used what