Idle Capacity from Recurring No-Shows and Late Cancellations

$100-$200 per missed appointment; tens of thousands annually per practice • $100–$200 in lost billable time per missed gift‑card session plus liability of outstanding unredeemed value. • $100–$200 per hour of idle chair or room time that reception cannot backfill, often multiple times a day across providers.

Barber and front desk use group chats and printed schedules to track attendance and may try to slot in walk‑ins at the last minute. • Barber or manager tracks corporate bookings in spreadsheets or calendar invites, confirms with HR manually, and tries to fill unused slots with regulars. • Barber or owner tracks member visits and no‑shows in POS reports or spreadsheets, and manually decides on fees, forfeits, or make‑good visits.