Unbilled Reprints and Credit Over-Issuance in Print Jobs

$15,000-$35,000 annually from unbilled reprints (rush rates applied and not recovered) and unprocessed credits (buyer forgets to follow up); cash flow impact from disputed invoices delayed 30+ days • $25,000-$50,000 annually per major retail customer account due to untracked reprints and over-credited services on high-volume recurring orders • $30,000-$60,000 annually from unreconciled credits (credits issued but not claimed due to budget year cutoff), delayed reprint authorizations causing service delays, and pricing inconsistencies (education vs. government pricing applied incorrectly to reprints)

Email authorization chains, manual Excel reprint logs, informal credit memos stored in email folders, verbal phone approvals with no documentation trail • Event manager calls print sales rep directly, authorization given verbally, email confirmation sent (vague 'approved for reprint'), buyer receives invoice 3 days before event with reprint charges not pre-authorized in budget; credit manually negotiated post-event • Quality manager communicates reject via email to procurement; procurement authorizes reprint via purchase order amendment (manual process); finance receives three separate invoices (original + reprint + credit) reconciled manually in Excel with formula errors