Unbilled Passengers and Ticket Evasion in School Bus Services

$1-5% of annual contract revenue from unbilled services • $1-5% of annual revenue • $1-5% of annual revenue lost due to unbilled services.

Driver phone calls reporting headcount, manual radio confirmation, ad-hoc Excel notes on ride deviations • Field trip and route coordinator uses individualized paper manifests for each student with special needs, collecting signatures or check marks from drivers and aides, then manually entering ride counts into spreadsheets for cost-sharing and reimbursement. • Field trip coordinator collects passenger counts via paper sign-in sheets passed around the bus or emailed class lists, then reconciles them in Excel against scheduled capacity and submits summary counts for invoicing.