Dispatch and Patrol Bottlenecks from Manual Incident Processing

$1,000–$4,000 per large group day in staff overtime, underutilized rentals, and occasional refunds or discounts for groups that lose ski time because of incident-related delays compounded by manual scheduling workarounds. • $1,000–$5,000 per significant race event from underutilized tuning and rental capacity, overtime, and goodwill discounts or comps when schedule chaos caused by slow incident processing impacts club experiences. • $10,000-$50,000 per significant incident from untracked terrain downtime and idle lift capacity

Ad-hoc coordination via radio/phone; incident prioritization by seniority/memory; post-incident review conducted informally • Dispatcher and patrol rely on paper incident forms, handheld radios, and whiteboards or clipboards to track open incidents, available patrollers, and which group each injured student belongs to; follow-up notes are later retyped into email or basic incident logs. • Event and retail managers coordinate via calls, radios, and email to manually adjust planned ski blocks, rental sessions, and guided activities when incidents or safety holds arise, tracking changes on shared spreadsheets or printed run-of-show documents.