Slow client settlement cycles due to fragmented invoicing and reconciliation

$15,000-$35,000 per month in extended receivables (government Net-60 terms become Net-75+ due to compliance delays); float on $800K-$2M in delayed federal payments; 2-3% invoice rejections causing re-billing cycles (30-60 day rework); compliance audit findings costing $50K-$200K per audit cycle due to poor invoice documentation trail • $150k-$250k working capital per consultant (multiple consultants × delayed reconciliation) + 20-30% FTE time wasted on manual reconciliation • $20,000-$40,000 per month in delayed receivables (teams/sports organizations often on Net-30 terms but pay Net-45 due to invoice delays); 3-5% bad debt from smaller teams; extended working capital lock-up of $500K-$1.2M during sports seasons; commission holdbacks due to unpaid invoices

Customer service agents manually pull historic bookings, tickets, and invoices from multiple systems, cross-check with Excel reports from accounting, and explain or reissue corrected invoices; they track disputes and promised credits in personal spreadsheets and email threads, and chase clients for approvals on a case-by-case basis. • Customer service and back-office staff manually map trip segments and supplier charges to government cost codes using Excel and reference tables, then produce custom invoice formats and supporting documentation packages; they respond to frequent clarifications and audit queries via email and track outstanding items manually. • Customer service and operations manually reconcile rooming lists, no-show fees, F&B minimums, and transport costs from various supplier invoices into complex Excel workbooks; they slice costs by attendee type (e.g., VIP, sponsor, staff) and cost center, then issue custom invoices and credit notes via email and track approvals and promised payments in shared spreadsheets.