Maintenance‑driven service gaps erode billable revenue and upsell opportunities

$10,000-$30,000 annually in poorly tracked missed revenue (5-10 stops cancelled per week × $150-$300 avg revenue per stop × 40 weeks/year; many cancellations never re-billed) • $10,000-$40,000 annually in potential regulatory fines, inspection findings, and customer contract penalties (1-2 healthcare account churn events per year + $2,500-$10,000 per regulatory citation = $10,000-$30,000 exposure) • $10,000–$35,000 per year in waived overage and contamination charges, free extra pickups to make up for missed services, and churned multi‑property portfolios after repeated maintenance‑related service gaps.

Contract Administrator exports service records from billing or dispatch, reconciles them in Excel against contract SLAs, and manually authorizes credits or rate concessions to retain the contractor. • Contract Administrator manually compiles event schedules, dispatch logs, and complaint emails into spreadsheets to decide how much to credit and whether to offer discounted future events. • Contract Administrator manually pulls maintenance work orders from maintenance system, cross-references with dispatch logs, creates Word document root cause report, sends to customer; no automated causal link between maintenance and SLA breach