Delayed Order Acceptance While Verifying State Shipping Eligibility

$10,000–$40,000 per year in overtime for cellar/packing staff, rush shipping to meet promised delivery windows, and lost add-on or repeat orders from frustrated club members or DTC buyers who experience slow, fragmented shipments. • $10,000–$40,000 per year in slower order-to-cash (days of extra working capital tied up in pending orders), abandoned or downgraded orders when customers are told to wait, missed upsell and add-on opportunities during delayed checkouts, and staff overtime to manually clear compliance holds. • $10,000–$50,000 per year in delayed or downsized corporate programs, refunds or credits to ineligible participants, and lost repeat business when clients encounter friction and delays in execution.

Cellar staff print pick tickets or packing lists, then pause any orders flagged as out-of-state or 'special' and ask office/DTC staff to verify compliance; they may cross-check a shared spreadsheet of state restrictions or log into a basic compliance portal and run orders one-by-one before packing. • Hospitality Coordinator exports or builds a list of recipient states and addresses, then manually checks each state’s shipping eligibility and volume limits one-by-one against internal rule spreadsheets or state websites, marking which addresses are allowed, restricted, or need alternative handling before confirming the corporate quote or accepting payment. • Hospitality Coordinator pauses the order and manually verifies shipping eligibility by cross-referencing internal cheat sheets of state rules, saved PDFs from compliance consultants, state ABC websites, and prior orders; if unsure, they message the compliance person or accountant for approval before accepting the order.