تكاليف الجودة الرديئة والمطالبات بالضمان (Cost of Poor Quality & Warranty Claims)
Definition
Manual supplier scorecards (monthly/quarterly reviews) delay detection of quality issues. Defective parts reach end-customers, triggering warranty claims under OEM agreements. Safety-critical components (brakes, ADAS sensors, batteries for EVs) carry higher liability. Counterfeit and low-quality parts (2.5M units confiscated in 2024) amplify refund and warranty exposure.
Key Findings
- Financial Impact: AED 150K–600K annually (estimated: warranty claims 3–5% of sales; rework costs AED 50K–200K; customer compensation AED 100K–300K; potential litigation AED 100K–500K for safety failures)
- Frequency: Continuous (monthly defect discovery); Claims surge seasonally Q1, Q4
- Root Cause: Manual quality audit cycles, delayed non-conformance notifications, insufficient real-time defect tracking, weak supplier corrective action follow-up, safety-critical part oversight
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Motor Vehicle Parts Manufacturing.
Affected Stakeholders
Quality Assurance Manager, Supplier Quality Engineer, Warranty Claims Specialist, Customer Service
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Evidence Sources:
- https://www.epartsmaster.com/blogs/news/the-future-of-auto-spare-parts-in-uae-trends-to-watch-in-2025
- https://www.marknteladvisors.com/research-library/uae-automotive-aftermarket-market.html
- https://www.cognitivemarketresearch.com/regional-analysis/middle-east-and-africa-automotive-spare-parts-market-report
Related Business Risks
تجاوزات الامتثال الضريبي والغرامات (VAT & Corporate Tax Non-Compliance)
تسرب الإيرادات من الأجزاء المقلدة والمنتجات غير المرخصة (Counterfeit & Gray Market Losses)
خسائر الطاقة الإنتاجية من نقص المرونة في سلسلة التوريد (Supply Chain Bottleneck & Import Dependency Losses)
تسرب الإيرادات من فواتير غير مفوترة وأخطاء التسعير (Unbilled Services & Pricing Errors in Supplier Management)
أخطاء القرارات الاستراتيجية من نقص الرؤية في بيانات الموردين (Strategic Decision Errors Due to Supplier Data Gaps)
مخاطر التزييف في سلسلة توريد قطع الغيار
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