Unfair Gaps🇦🇺 Australia

Accounting Business Guide

18Documented Cases
Evidence-Backed

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All 18 Documented Cases

Pricing Underperformance & Fee Compression

15–25% revenue leakage per practice; for typical AUD$500k practice = AUD$75,000–$125,000 annually. Per-client uplift potential: AUD$800–$4,000/year by adopting fixed-fee models

Systematic underpricing due to hourly billing model, unclear service value communication, and pricing transparency issues. QuickBooks 2024 Practice Pricing and Billing Study revealed median pricing of AUD$1,200–$18,000, with many practices charging well below market. Hourly billing creates friction (clients avoid contacting firm for short inquiries due to charge fear).

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Weak Three-Way Matching and Duplicate Payment Risk

LOGIC-based estimate: Duplicate or fraudulent payments typically represent 0.5–2% of annual AP spend; rework and dispute resolution costs 10–30 hours/month.

Without robust automated three-way matching, invoices matching PO quantities/prices, goods receipt notes, and supplier invoices are manually verified or missed entirely. This creates exposure to duplicate payments, unauthorized billing, and fraud.

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Manual Invoicing & Billing Administration Overhead

20–40 hours/month of administrative time; estimated AUD$2,000–$3,600 annual cost recovery; opportunity cost of delayed payment processing due to manual verification

Time-consuming manual invoice creation, template management, and delivery coordination. One source explicitly states: 'Creating invoices for each client is time-consuming, so having a template makes the process more efficient.' Digital invoicing and e-invoicing adoption remain low due to integration complexity.

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Manual Approval Bottlenecks and Payment Delays

LOGIC-based estimate: Missed early payment discounts (typically 1–3% of invoice value) on 20–40% of invoices; plus 30–50 hours/month in approval tracking and follow-up.

Complex, manual approval workflows with unclear authorization hierarchies cause invoices to stall. Multiple approvers may not have timely visibility, leading to delayed payments, missed discount opportunities, and strained supplier relationships.

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