Referral Delays Causing Patient Churn
Definition
Manual referral coordination creates barriers like communication gaps and unclear processes, resulting in patients not completing referrals and churning to other providers.
Key Findings
- Financial Impact: AUD 1,000-2,000 per churned chronic patient (lifetime value: 5+ sessions x AUD 200-400 avg fee)
- Frequency: Per delayed referral pathway
- Root Cause: Lack of shared systems for patient records, booking, and clinical meetings
Why This Matters
The Pitch: Chiropractors in Australia 🇦🇺 lose 10-20% of potential clients due to referral friction. Automation streamlines GP-chiropractor referrals to retain patients.
Affected Stakeholders
Patient Coordinators, Chiropractors
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Idle Capacity from Referral Bottlenecks
Workers Comp Claim Delays
Professional Indemnity Insurance Gaps
Bußgelder für Überschreitung des zulässigen Tätigkeitsumfangs
Unerstattete oder verlorene Ansprüche bei WorkCover- und ICWA-Fällen
Patient No-Shows from Poor Intake Documentation
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