🇦🇺Australia

Patient Churn from Recall Failures

2 verified sources

Definition

Inefficient recalls lead to lower patient retention, with software emphasizing higher recall rates via automation to maintain revenue streams.

Key Findings

  • Financial Impact: AUD 1,000-2,000 lifetime value per churned patient; 15-25% annual churn without automation
  • Frequency: Quarterly recall cycles
  • Root Cause: Lack of automated campaigns and tracking

Why This Matters

The Pitch: Dentists in Australia 🇦🇺 lose 15-25% of patients annually due to poor recall processes. Automation recovers AUD 10,000+ per practice in retained revenue.

Affected Stakeholders

Dentists, Marketing Teams

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Missed Appointments Capacity Loss

AUD 200-500 per missed appointment; 10-20% capacity loss (industry standard for no-shows without automation)

Delayed Payments from Scheduling Friction

10-15 extra days in Accounts Receivable; AUD 20-50 per delayed invoice

Fines for Non-Compliance with Dental Regulations

AUD 5,000-50,000 per breach in fines and legal costs; 20-40 hours per audit preparation

Penalties for Using Non-TGA Approved Dental Devices

AUD 10,000-100,000 fines per violation; inventory write-offs of 5-10% stock value

Costs from Informed Consent and Record-Keeping Failures

AUD 5,000-30,000 per legal claim or compensation; 10-20 hours per incident documentation

Einnahmeverluste durch abgelehnte oder gekürzte Zahnleistungsansprüche wegen fehlerhafter CDT-Codierung

Quantified: Typischerweise 2–5 % des jährlichen Versicherungsumsatzes als nicht realisierte Erlöse; bei einem Praxisumsatz von AUD 1 Mio. entspricht dies etwa AUD 20.000–50.000 pro Jahr an verlorenen oder gekürzten Erstattungen.

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