🇦🇺Australia
Refunds from Poor Ticket UX and Delays
1 verified sources
Definition
Non-optimized platforms cause drop-offs, especially mobile sales (60-90% of purchases)[1]
Key Findings
- Financial Impact: 20-40 hours/month manual chasing lost sales; 2-5% revenue churn from friction
- Frequency: Ongoing per sales campaign
- Root Cause: Manual delays in ticketing without mobile-optimized platforms
Why This Matters
The Pitch: Australian fundraisers lose 20-40% potential revenue on friction. Automation of seamless purchasing captures full sales.
Affected Stakeholders
Marketing Teams, Ticket Sellers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Evidence Sources:
Related Business Risks
GST/BAS Lodgement Delays in Ticket Sales
AUD 222 general interest charge per 28-day period for late BAS; up to AUD 1,100+ failure to lodge fine[8]
ACCC Consumer Law Breaches in Ticket Fulfillment
Up to AUD 10M corporate penalty or AUD 1.1M individual for misleading ticket sales[2]
Unbilled Sponsorship Upsells and Pricing Errors
10-20% lost upsell revenue (e.g., AUD 500 for 15 group tickets)
Reconciliation Errors in Board Reporting
20-40 hours/month manual reconciliation; potential ACNC non-compliance fines up to AUD 18,000 per breach
ACNC Financial Reporting Non-Compliance
AUD 18,000 max penalty per basic contravention; audit fees AUD 5,000-20,000 for medium charities
Fraud Risk from Weak Reconciliations
AUD 5,000-50,000 average NFP fraud loss per incident; 2-5% of revenue at risk without reconciliations
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