🇦🇺Australia

Cancellation Fee Losses

2 verified sources

Definition

Full payment required for cancellations within 14 days; no deductions for lower attendance than confirmed numbers.

Key Findings

  • Financial Impact: AUD 200 minimum per session (e.g., $20/student x 10 min); $6/student full charge
  • Frequency: Per late cancellation or adjustment
  • Root Cause: Manual booking confirmations and lack of early reminders

Why This Matters

The Pitch: Historical sites in Australia 🇦🇺 lose AUD 200+ per cancelled session on fee collection. Automation of confirmation and reminders eliminates this risk.

Affected Stakeholders

Booking staff, Education officers

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Delayed Payments for Education Fees

AUD 10-20 per student tied up for 14+ days; minimum AUD 200/session delayed

GST Pricing Errors in Fees

ATO penalty AUD 222 base + 2% shortfall/month; typical 10% error on AUD 10k annual fees = AUD 1,000 loss

Lost Bookings from Fee Friction

AUD 500/group foregone; 10-20% churn from min fees/min attendance rules

Manual Queue Revenue Loss

2-5% daily revenue from queue abandonment (e.g., AUD 5,000+ for 2,500 visitors at AUD 30/ticket)

GST/BAS Lodgement Delays

AUD 222 failure-to-lodge penalty per BAS + 2.96% annual GIC on late GST payments

Superannuation Guarantee Shortfalls

20% SG Charge on shortfall amount (e.g., AUD 115 charge on AUD 1,000 underpaid super/employee)

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