🇦🇺Australia

Lost Bookings from Fee Friction

2 verified sources

Definition

Minimum charges (e.g., AUD 200, AUD 500) and 14-day confirmations deter smaller groups.

Key Findings

  • Financial Impact: AUD 500/group foregone; 10-20% churn from min fees/min attendance rules
  • Frequency: Per term, affecting 4-10 programs/year
  • Root Cause: Complex booking with final numbers required 14 days prior

Why This Matters

The Pitch: Historical sites in Australia 🇦🇺 lose 10-20% potential revenue (AUD 500+/group) on education programs due to collection friction. Streamlined online payments captures this.

Affected Stakeholders

Marketing, Education team

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Delayed Payments for Education Fees

AUD 10-20 per student tied up for 14+ days; minimum AUD 200/session delayed

Cancellation Fee Losses

AUD 200 minimum per session (e.g., $20/student x 10 min); $6/student full charge

GST Pricing Errors in Fees

ATO penalty AUD 222 base + 2% shortfall/month; typical 10% error on AUD 10k annual fees = AUD 1,000 loss

Manual Queue Revenue Loss

2-5% daily revenue from queue abandonment (e.g., AUD 5,000+ for 2,500 visitors at AUD 30/ticket)

GST/BAS Lodgement Delays

AUD 222 failure-to-lodge penalty per BAS + 2.96% annual GIC on late GST payments

Superannuation Guarantee Shortfalls

20% SG Charge on shortfall amount (e.g., AUD 115 charge on AUD 1,000 underpaid super/employee)

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