Unbilled or Waived Fees in Hardship Counselling
Definition
Financial hardship programs result in forgone revenue through untracked waivers or incomplete invoicing during counselling.
Key Findings
- Financial Impact: 2-5% patient revenue leakage; AUD 500-2,000 per case
- Frequency: Per hardship negotiation
- Root Cause: Lack of automated billing integration in counselling
Why This Matters
The Pitch: Australian hospitals leak 2-5% of patient revenue (AUD 100,000+ yearly mid-size) from manual waivers. Automated plans capture full value.
Affected Stakeholders
Billing Departments, Financial Counsellors
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Delayed Patient Payments from Financial Hardship
Patient Churn from Poor Payment Plan UX
Missed Charity Care Write-Offs
Charity Care Policy Non-Compliance Fines
Delayed Collections from Eligibility Delays
Manual Remittance Processing Bottlenecks
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