Fraudulent Refund Claims Under ACL
Definition
Buyers exploit buyer protection by filing false claims for non-delivery or faulty items, forcing manual reviews and payouts without proper fraud controls.
Key Findings
- Financial Impact: 2-5% of GMV lost to fraudulent claims (industry standard); 20-40 hours/month manual investigation per 1,000 claims
- Frequency: Ongoing per high-volume platform
- Root Cause: Lack of automated evidence gathering (receipts, photos), no download/install tracking for digital goods
Why This Matters
The Pitch: Internet Marketplace Platforms in Australia 🇦🇺 lose 2-5% of transaction value to fraudulent refunds. Automation of claim verification with evidence tracking prevents this drain.
Affected Stakeholders
Fraud Analyst, Refund Processor, Seller Support
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Unlawful Refund Policy Signs and Practices
Provisionsverluste durch fehlerhafte Marktplatz-Abrechnungen
Kosten durch fehlerhafte Provisionsauszahlungen an Händler
Händlerabwanderung durch intransparente Abrechnungen und Streitfälle
Compliance-Risiken bei nicht konformer Erfassung von Provisionen und Gebühren
AUSTRAC AML/CTF Non-Compliance Fines
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