🇦🇺Australia

Cost of Poor Training Quality

2 verified sources

Definition

Inadequate TNA leads to generic training programs, causing poor employee performance, high churn in new processes, and need for repeated training sessions.

Key Findings

  • Financial Impact: AUD 5,000-15,000 per rollout (rework at 20-30% of initial training costs)
  • Frequency: Ongoing post-implementation
  • Root Cause: One-size-fits-all training ignoring individual/role analysis

Why This Matters

The Pitch: Australian IT Support firms face AUD 5,000-15,000 in rework costs per flawed TNA. Automated curriculum design tools ensure targeted training and eliminate quality failures.

Affected Stakeholders

End Users, Team Leaders, Change Managers

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Training Needs Assessment Capacity Loss

AUD 2,000-5,000 per delayed project (20-40 hours at AUD 100/hr consultant rate)

Decision Errors from Poor TNA

AUD 10,000-50,000 per project in wasted training spend (2-5% of typical AUD 1M ERP training budget)

Cost of Poor Quality from Low CSAT

AUD 10,000-50,000 per year in rework/refunds for SME (2-5% of service revenue based on industry benchmarks)

Customer Friction Churn from Survey Delays

AUD 20,000-100,000 annual revenue churn (5-10% client loss for AUD 500k revenue SME)

Capacity Loss from Manual Survey Effort

20-40 hours/month at AUD 100/hour (AUD 2,000-4,000 wasted labour)

E-Learning Content Development Cost Escalation

AUD 15,000-40,000 per course (development waste); 20-30% of annual training budget consumed by manual content management; estimated AUD 120-180 million annual waste across Australian training sector (based on USD 1.5Bn market in 2025)

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