Mehrkosten durch manuelle Fakturierung und Nachbearbeitung von Transportrechnungen

Definition

State ambulance fee tables show multiple tariffs (emergency, non‑emergency, treatment‑only, per‑kilometre) and note that the **application of GST is determined when invoicing**, indicating non‑trivial billing logic.[2] Ambulance Victoria explicitly states that if another party (e.g. insurer) is responsible, the **patient must lodge their claim**, which means providers cannot simply rely on automatic payer remittance and often need to chase patients for unpaid invoices.[3] In ACT, patients are legally obliged to pay ambulance accounts and may set up instalments, implying repeated contacts and reconciliations by finance staff.[2] LOGIC: For a modest operator processing 1,000 transports per month, if each trip generates an average of 5 minutes of billing and collections effort (data entry, payer checks, follow‑up on exceptions), that is ~83 staff hours per month. At an on‑costed admin wage of AUD 40/hour, this is roughly AUD 3,300 per month (AUD 39,600 p.a.). Introducing automation that cuts manual time in half (e.g. down to 2–3 minutes per trip owing to pre‑populated data and rule‑based payers) would save ~40 hours/month or ~AUD 19,000 p.a. for that operator.

Why This Matters

The Pitch: Australian 🇦🇺 shuttle and special‑needs transport operators commonly spend 20–40 hours of admin time per month per 1,000 trips on billing and collections. Automating invoice generation, payer rules and dunning can save AUD 10,000–30,000 p.a. in avoidable back‑office costs.

Affected Stakeholders

Back‑office billing staff, Finance managers, Contact centre staff handling payment arrangements, External accountants and bookkeepers

Related Business Risks