🇦🇺Australia

Donor Churn from Poor Stewardship

2 verified sources

Definition

Manual processes in donor stewardship result in generic communications, causing donor disengagement and failure to retain supporters, directly impacting fundraising outcomes.

Key Findings

  • Financial Impact: 300% missed donation increase; 76% subscription growth lost without proper CRM[5]
  • Frequency: Ongoing per campaign cycle
  • Root Cause: Lack of automated donor journeys and segmentation in stewardship

Why This Matters

The Pitch: Think tanks in Australia 🇦🇺 waste AUD 300% potential donation growth due to poor donor retention. Automation of stewardship and journeys eliminates this risk.

Affected Stakeholders

Fundraising professionals, Donor Relations Officers, NGO staff

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Manual Stewardship Bottlenecks

10 days/staff per stewardship cycle (AUD 2,000-5,000 opportunity cost at AUD 200/hr)[1]

Poor Donor Insights Decisions

20-40% reduced donor retention and conversion rates (industry standard for non-CRM users)[2][4]

ATO Audit Failures & Penalties

AUD 10,000+ per modified audit (ATO penalties for BAS/GST lodgement failures during audit prep); 50-100 hours/year manual rework.

Audit Preparation Cost Overruns

AUD 20,000-50,000/year overrun (auditor fees for extended work); 40-80 hours staff time per audit.

Fraud Detection in Audits

AUD 5,000-100,000 per fraud incident (plus audit qualifiers); remediation costs post-audit.

STP Phase 2 Contractor Reporting Delays

AUD 222-1,110 per late report + 40 hours/month manual reconciliation[LOGIC]

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