Abrechnungsverzögerungen und Guthaben-Staus in gemeinsamen Datenpools

Definition

Shared and family mobile plans in Australia pool data and sometimes voice/SMS allowances across 2–20 services under one main account.[3][4][6][8][9] When members join or leave mid-cycle, or data pool limits change (e.g., through add-on packs), providers must prorate allowances and charges across all sub-accounts and recompute the shared pool. Without hierarchy-aware rating and automated proration, billing teams often hold invoices for manual review or issue estimated bills followed by adjustments. LOGIC: For a telco with 50,000 family/shared accounts, if 5–10% of bills per month require manual checks or adjustments taking 15–30 minutes each across billing and customer service, this is roughly 625–2,500 hours/month (7,500–30,000 hours/year). At fully loaded labour costs of AUD 45–60 per hour, this equates to ~AUD 337,500–1,800,000 in annual handling cost. In addition, contested invoices lead to delayed payment: if 3–5% of bill value for these accounts (e.g., AUD 3–5 million) is paid 30–60 days late pending dispute resolution, the working capital impact at an 8–10% cost of capital is on the order of AUD 24,000–50,000 per year, plus higher bad-debt risk for chronically disputed accounts.

Why This Matters

The Pitch: Mobilfunkanbieter in Australien 🇦🇺 binden 10.000+ Stunden pro Jahr in der Klärung von Datenpool-Abrechnungen und verschieben Millionen AUD an Cash-Eingängen um Wochen nach hinten. Automation of real-time rating and hierarchy-aware billing brings cash forward and reduces disputes.

Affected Stakeholders

Billing Operations Manager, Head of Credit & Collections, Revenue Assurance Manager, CIO / Head of BSS, Financial Controller

Related Business Risks