Ungenutzte und falsch zugeordnete Zusatzleistungen in Familien-Tarifhierarchien

Definition

Australian family and shared mobile plans pool data and bundle multiple SIMs under one billing account, often with tiered inclusions, add‑ons and kids plans.[4][6][7][8][9] When account hierarchies are updated manually (adding/removing family members, kids SIMs, tablets, watches) providers risk leaving paid options active on inactive or low‑usage sub‑lines and failing to bill overage or premium services correctly. Reviews of Australian offerings highlight that providers allow up to 10–20 bundled services and shared data pools.[4] With average ARPU per mobile service around AUD 35–45, even a small rate of unused but paid inclusions (e.g. international call packs, data top‑ups linked to specific sub‑services) and mis‑rated usage across complex hierarchies can easily reach 1–2% of mobile service revenue. LOGIC: For a mid‑size telco with 500,000 mobile services and 20–30% of them in shared/family hierarchies, a 1% revenue leakage on add‑ons and overage billing equates to roughly AUD 1–3 million per year. This arises from: (1) add‑ons not disabled when members leave the plan; (2) manual errors when reallocating pooled data limits; (3) mis‑configured rating rules across parent/child accounts; and (4) goodwill credits issued to resolve customer disputes about perceived double‑charging or unfair data allocation.

Why This Matters

The Pitch: Wireless providers in Australia 🇦🇺 waste AUD 1–3 Mio. pro Jahr auf entgangene Zusatzumsätze und fehlerhafte Abrechnung in Family- und Multi-SIM-Hierarchien. Automation of account hierarchy, add-on assignment and usage reconciliation eliminates this leakage.

Affected Stakeholders

Revenue Assurance Manager, Billing Operations Lead, Product Manager Mobile & Family Plans, Head of Customer Care, CFO / Commercial Finance

Related Business Risks